When transferring a call to a new skill in the agent.  You have the ability to check the Hours Of Operation attached to a skill as well as if any agents are currently logged in to that skill prior to performing the transfer.

A skill can be set with the following options:

• Allow - Lets the transfer go through with no interference.

• Verify - Prompts the agent to confirm they want to make the transfer if the skill is closed or if there is no agents logged in to that skill.

• Reject - Rejects the transfer if the skill is closed or if there is no agents logged in to that skill.