Sending An Outbound Email

Agents can send outbound emails if they have been assigned outbound email skills.

1

Click NEW

This will open the address book search screen.

2

Send To Address Manually

Type the email address in the Search box on the top of the screen.  When the email icon appears, click on the icon to send.

3

Send Email To An Agent

Drill down and find the agent.  Hover over the agent and click on the email icon to start a new email.

4

Fill In Email And Click SEND

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