SalesForce Integrated Agent

Maximize your Salesforce - inContact experience with advanced customization and control.

Key Features

  • Manage all interactions from within SalesForce

  • Memorialize your interactions with advanced call logging

  • Transfer and Conference calls

  • Disposition all contacts

  • See status of agents on your team

  • Handle all media types in the NICE inContact platform

  • See queue statistics for skills

Introducing the Skybox NICE inContact Agent for Salesforce

The SalesForce integrated agent integrates seamlessly into your lightning enable SalesForce CRM.  With click-to-call, call logging and advanced custmization capability, your Users will be able to focus on their customers and not on the technology.  The Skybox Agent Experience is built on the same APIs that MAX agent uses with an intuitive interface that will make using the interface a breeze.

Skybox OEM Agent for Salesforce
SalesForce integrated eXperience Classic Lightning
Was $15.00
$12.00 user/month
20.00 /month
20.00 /month
  Voice
Voice
  Chat/Email/Work Item/SM
Chat/Email/Work Item/SMS
  Digital Channel Support (Not Generally Available)
Digital Channel Support (Not Generally Available)
  OmniChannel - multiple contacts at the same time.
OmniChannel - multiple contacts at the same time.
  Optional Standalone Use
Optional Standalone Use
  Personal Connection Dialer
Personal Connection Dialer Single Channel Single Channel
  Personal Connection Compliance Modes
Personal Connection Compliance Modes
  Click to Call
Click to Call
  SFDC Supported Versions
Salesforce Versions Lightning Classic and Lightning Lightning
  Screen Pops
Screen Pops
  Automated Call Logging
Automated Call Logging Only Task Only Task
  Audio Notifications
Audio Notifications ??
  Integrated Softphone
Integrated Softphone ??
  Hidden Default Unavilable Code
Hide General Unavilable Code
  WFM Schedule Integration
WFM Schedule Integration
  Indicators
Indicators ✔ Full Limited Support Limited Support
  Quick Reply
Quick Reply
  Customizable System Buttons
Customizable System Buttons
  Agent Reporting
Agent Reporting
  Single Sign On Support
Single Sign On Support
  Commitment Manager
Commitment Manager Yes/with option to hide
  Agent Messaging
Agent Messaging with option to dismiss Yes Small Icon Yes
  Customizable Events (On Disposition, Call End, Status Change etc.)
Customizable Events (On Disposition, Call End, Status Change etc.)
  Flow Support
Flow Support
  Pre-Populate New Objects
Pre-Populate New Objects
  Customizable Call Logging based on Skill/Team
Customizable Call Logging based on Skill/Team
  Customize Task Defaults
Customize Task Defaults
  Required Who / What
Required Who / What
  Optionally Hide Notes Field in Wrap
Optionally Hide Notes Field in Wrap
  Support Lightning Events to communicate with Lightning Components
Support Lightning Events to communicate with Lightning Components
  Multiparty Conference Support
Multiparty Conference Support
  Transfer to a Logged Out User
Transfer to a Logged Out User
  Recored All Agent Consults
Recored All Agent Consults
  Simple Consult Answer
Simple Consult Answer
  Supervisor Functionality to Monitor, Coach, Barge, and Take Over
Supervisor Functionality to Monitor, Coach, Barge, and Take Over Summer 2020

GET STARTED

Start using the Skybox inContact eXperience today!

STEP 1

Download the SiX Agent from the AppExchange

STEP 2

Install and Configure the SiX Agent

STEP 3

Configure API Access in the Contact Center

STEP 4

Activate your Trial and Assign Users Licenses

TOP