SalesForce Integrated Agent

Maximize your Salesforce - CXOne experience with advanced customization and control.

Now Available!

Key Features

  • Manage all interactions from within SalesForce

  • Memorialize your interactions with advanced call logging

  • Transfer and Conference calls

  • Disposition all contacts

  • See status of agents on your team

  • Handle all media types in the NICE CXOne platform

  • See queue statistics for skills

Introducing the Skybox NICE CXOne Agent for Salesforce

The SalesForce integrated agent integrates seamlessly into your lightning enable SalesForce CRM.  With click-to-call, call logging and advanced custmization capability, your Users will be able to focus on their customers and not on the technology.  The Skybox Agent Experience is built on the same APIs that MAX agent uses with an intuitive interface that will make using the interface a breeze.

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Skybox OEM Agent for Salesforce
SalesForce integrated eXperience Classic Lightning
Was $15.00
$12.00 user/month
20.00 /month
20.00 /month
  Voice
Voice ✔ ✔ ✔
  Chat/Email/Work Item/SM
Chat/Email/Work Item/SMS ✔ ✔
  Digital Channel Support (Not Generally Available)
Digital Channel Support (Not Generally Available) ✔
  OmniChannel - multiple contacts at the same time.
OmniChannel - multiple contacts at the same time. ✔
  Optional Standalone Use
Optional Standalone Use ✔
  Personal Connection Dialer
Personal Connection Dialer ✔ Single Channel Single Channel
  Personal Connection Compliance Modes
Personal Connection Compliance Modes ✔ ✔
  Click to Call
Click to Call ✔ ✔ ✔
  SFDC Supported Versions
Salesforce Versions Lightning Classic and Lightning Lightning
  Screen Pops
Screen Pops ✔ ✔ ✔
  Automated Call Logging
Automated Call Logging ✔ Only Task Only Task
  Audio Notifications
Audio Notifications ✔ ✔ ??
  Integrated Softphone
Integrated Softphone ✔ ✔ ??
  Hidden Default Unavilable Code
Hide General Unavilable Code ✔
  WFM Schedule Integration
WFM Schedule Integration ✔
  Indicators
Indicators ✔ Full Limited Support Limited Support
  Quick Reply
Quick Reply ✔ ✔ ✔
  Customizable System Buttons
Customizable System Buttons ✔
  Agent Reporting
Agent Reporting ✔ ✔
  Single Sign On Support
Single Sign On Support ✔ ✔
  Commitment Manager
Commitment Manager Yes/with option to hide ✔ ✔
  Agent Messaging
Agent Messaging with option to dismiss Yes Small Icon Yes
  Customizable Events (On Disposition, Call End, Status Change etc.)
Customizable Events (On Disposition, Call End, Status Change etc.) ✔
  Flow Support
Flow Support ✔
  Pre-Populate New Objects
Pre-Populate New Objects ✔
  Customizable Call Logging based on Skill/Team
Customizable Call Logging based on Skill/Team ✔
  Customize Task Defaults
Customize Task Defaults ✔
  Required Who / What
Required Who / What ✔
  Optionally Hide Notes Field in Wrap
Optionally Hide Notes Field in Wrap ✔
  Support Lightning Events to communicate with Lightning Components
Support Lightning Events to communicate with Lightning Components ✔
  Multiparty Conference Support
Multiparty Conference Support ✔
  Transfer to a Logged Out User
Transfer to a Logged Out User ✔
  Record All Agent Consults
Record All Agent Consults ✔
  Simple Consult Answer
Simple Consult Answer ✔
  Supervisor Functionality to Monitor, Coach, Barge, and Take Over
Supervisor Functionality to Monitor, Coach, Barge, and Take Over ✔

GET STARTED

Start using the Skybox integrated eXperience today!

STEP 1

Download the SiX Agent from the AppExchange

STEP 2

Install and Configure the SiX Agent

STEP 3

Configure API Access in the Contact Center

STEP 4

Activate your Trial and Assign Users Licenses In Salesforce

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