Parking An Email

The Email parking feature allows you to “park” one or more emails in order to handle or other contacts, without affecting post-contact work, such as ACW.  Unparked contacts return to your Personal Queue, with higher priority than any other contacts in your Personal Queue at that time. Upon completion of an active contact, SiX will deliver the unparked email, including any previous draft.

1

Click PARK

This parks the current email contact.   Parked emails will display on the Home Tab as a minimized contact card with a blue header.

2

Click UNPARK

To resume working on a parked email, click the Unpark email icon.

If you are currently handling another contact, the unparked email will be placed in the Personal Queue as the next contact. If you are available, the unparked email will display in the email window.

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