Add A New Commitment
Commitments can be added by clicking the ADD SCHEDULED CALL button.
Fill In Necessary Fields
Before you can save a commitment, valid information must be entered in the First Name, Last Name, Phone Number, Date and Time fields. You can optionally enter notes about the commitment.
Select Commitment Type
Schedule the commitment for you by clicking the PERSONAL button or for an available agent in a skill by clicking the SKILL button.