Installing The ServiceNow integrated eXperience Agent

The Skybox integrated eXperience (SiX) is a web based inContact agent that is used to handle all inContact  contact types including Email, Chat, Phone, Voicemail, and Work Items. The agent is an application based on inContact's supported RESTful APIs. It is embedded in ServiceNow by leveraging ServiceNow’s OpenFrame technology.

1

Search In ServiceNow Store

Search for the Skybox IncontactCTI application in the ServiceNow store.

2

Click on Get Button

3

Log In Using Your ServiceNow HI Credentials

4

Install Application

This application requires the free plugin Openframe to be installed from the plugins section of ServiceNow.  Once this is installed, the Skybox IncontactCTI application will now be available in your ServiceNow instance.  Navigate to the Applications section under System Applications.  Look for the Skybox IncontactCTI application in the Not Installed section.  Click on the Install button.

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