The Skybox Communications Team brings a broad range of industry leadership experience. Diverse backgrounds, business insight, and passion for excellence make Skybox a world-class partner, and an exceptional employer.

The team at Skybox Communications has over 50 years of experience implementing and supporting call center solutions. Skybox Communications was created by the award winning technical team at one of CXone’s most integrated customers. Our company is committed to providing cost effective and timely solutions for new and existing contact centers.


Michael Ladewski


About Michael: My goal is to deliver an exceptional experience for our customers and team members by promoting diversity and innovative thinking.

Interests: Family, Technology, Volleyball, UCF Football, March Madness

Johnny Goodwin


About Johnny: Johnny is a founding member of Skybox Communications. He is dedicated to helping transition contact centers of all sizes to the Cloud successfully. As the VP of Implementations, he is responsible for managing the implementation processes and team members that help customers take their contact centers to the next level..

Interests: living the Florida lifestyle, hitting up Disney with his family, or rooting on the Florida State Seminoles!

Chris Emerson

VP of Development

About Chris: Chris has been with Skybox Communications since August of 2018. He has a strong development background and serves as a custom development and CRM integration expert with the company.

Interests: brewing beer, traveling, watching football.

Shelby Gray

Professional Services Team Manager

About Shelby: Shelby is one of the original members of Skybox, joining the team in January of 2016. She excels under pressure and has implemented some of the most complex customers Skybox has worked with. She wears many hats, serving as a team manager, senior implementation consultant, and contributing to marketing efforts.

Interests: Traveling, Boating, Beaching with the family, and cheering for FSU.

Dustin Lippold

Professional Services Team Manager

About Dustin: Dustin has been with Skybox since 2017 and has become one of our Lead Implementation Managers responsible for growth and leadership among the other Implementation Managers. He is happy to be part of a great organization that allows him to be a resource for its customers and employees alike.

Interests: traveling and playing volleyball whenever he has spare time

Dani Klein

Professional Services Team Manager

About Dani: Dani has been with Skybox since 2017. She is often involved with our more complicated implementations and has become a strong resource for our team at Skybox. Her leadership skills are often reflected on the success of the projects run by her team.

Interests: Concerts, Boating, Football and Beach days