Release Notes

  • Fix bug with discarding voicemail while it is being played
  • Added parameter to index.html to force browsers to load new versions quicker
  • Fix bug with voicemail skills with dispositions not releasing contact from CTI

 

  • Added reconnect feature when network issue occur
  • Fix bug with Personal Connection status freezing app
  • Fix display error for phone number/station already in use
  • Change look and feel of Agent State dropdown: remove radio buttons, bold text, remove current state from list
  • Made text on cards selectable
  • Hide email tab if no email skill
  • Fix bug with indicators disabling all buttons
  • Changed size of Custom Form popup to 600x600

 

  • Fix bug with workitem payload logging in servicenow
  • Support for inContact messages

 

Bug Fixes:

  • System hanging when changing from REFUSED state to UNAVAILABLE
  • Messages and Indicators not being cleared on logout
  • Duplicate get history event calls sent to ServiceNow

Enhancements:

  • Dispositions moved to the individual contact cards. Allows ability to complete disposition and notes while on a call
  • Current calls are not put on hold until the new call is added. Previously call is put on hold immediately when hitting Add Call button
  • Adjust ServiceNow history look up to look back only 10 minutes from beginning of a call. Too much history being returned

 

Bug Fixes:

  • Add Members screen locks before max amount met

Enhancements:

  • Add config for Off Hours Skills
  • Add config for No Agents Logged On Skills

 

Bug Fixes:

  • Task/Contact not defaulting on disposition screen
  • License check letting inactive agents log in to system
  • Queue counts not correct
  • Disposition screen locked sometimes for Work Items

Enhancements:

  • Added support for dynamic configurations
  • Support for inContact's Generic API access for UserHub
  • Added support for inContact's new webRTC architecture

 

Bug Fixes:

Enhancements:

  • Support for Standalone Implementation
  • Screen Pop support for ServiceNow Madrid
  • Save password option
  • Update to webRTC

Bug Fixes:

  • Unable to make outbound call with email parked
  • Commitments not considering daylight savings

Enhancements:

  • Email contact look and feel updates
  • Chat contact look and feel updates
  • Address book display/search company name
  • Universal font updates
  • Quick Reply substitution variables

Bug Fixes:

  • Support for ServiceNow custom domains

Enhancements:

Bug Fixes:

  • ServiceNow custom domain screen pop opening new tab

Enhancements:

Bug Fixes:

  • calling during an interrupted email - tries to park and fails with error
  • disable voicemail range on discard
  • Limit history time to 3 hours max

Enhancements:

  • login fail, leave popup focus
  • More then 5 outbound skills, a search filter will appear to narrow down results
  • Support for replacement buttons with indicators
  • Support for disposition indicators
  • Support for handling off hours skills
  • Support for handling skills with no logged on agents
  • Support for omnichannel

Bug Fixes:

  • Tune API calls to minimize calls and payloads

Enhancements:

  • Support for Personal Connection Dialer
  • Various bug fixes and enhancements to standalone API
  • Feedback Form added
  • Support for Tags

Bug Fixes:

  • Tune API calls to minimize calls and payloads
  • Contact Count was not incrementing correctly

Enhancements:

  • Support for Multi person conferencing

Bug Fixes:

Enhancements:

  • Reduce API calls to interaction history
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