Receiving An Inbound Email

When an email is delivered and the agent chooses to Reply, Reply All, or Forward the email, the contact will go in to Edit mode.

1

Click X

This will discard the draft and send the screen back to the original email.

2

Click Q

This will pop up the available Quick Replies that have been set up in your Business Unit.  This is described more the in Quick Reply section.

3

Click Paperclip

This allows for the addition of an attachment.

4

Click SEND

This sends the email and closes the contact card.

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