Voicemail does not need to be paused or stopped before transferring but it cannot be transferred while on hold.
Find Skill Or Agent
In the search field, type the agent or skill you want to transfer the voicemail to. Optionally use the skill tab or team tab to drill down to a specific entry.
Transfer The Voicemail
Hover over the address book entry and click blue arrow icon. The voicemail is immediately transferred to that location and is removed from the interface.