SiX Agent For Freshdesk

Integrate CXone with Freshdesk for a rich ebedded experience.

Key Features

  • Manage all interactions from within SalesForce

  • Memorialize your interactions with advanced call logging

  • Transfer and Conference calls

  • Disposition all contacts

  • See status of agents on your team

  • Handle all media types in the NICE CXone platform

  • See queue statistics for skills

Skybox NICE CXone Agent for Freshdesk

The SiX Agent for Freshdesk will seamlessly integrate into Freshdesk.  With click-to-call, call logging and advanced custmization capability, your Users will be able to focus on their customers and not on the technology.  The Skybox Agent Experience is built on the same APIs as the NICE MAX agentand its intuitive interface that will make agent adoption a breeze.

Skybox SiX CXone Agent
Was $15.00
$12.00 user/month
  Voice
Voice ✔
  Chat/Email/Work Item/SMS
Chat/Email/Work Item/SMS ✔
  Digital First Omnichannel
Digital First Omnichannel Comming Soon
  OmniChannel - multiple contacts at the same time.
OmniChannel - multiple contacts at the same time. ✔
  Optional Standalone Use
Optional Standalone Use ✔
  Personal Connection Dialer
Personal Connection Dialer ✔
  Personal Connection Compliance Modes
Personal Connection Compliance Modes ✔
  Click to Call
Click to Call ✔
  Screen Pops
Screen Pops ✔
  Automated Call Logging
Automated Call Logging ✔
  Audio Notifications
Audio Notifications ✔
  Integrated Softphone
Integrated Softphone ✔
  WFM Schedule Integration
WFM Schedule Integration ✔
  Indicators
Indicators ✔
  Quick Reply
Quick Reply ✔
  Customizable System Buttons
Customizable System Buttons ✔
  Agent Reporting
Agent Reporting ✔
  Single Sign On Support
Single Sign On Support ✔
  Commitment Manager
Commitment Manager Yes/with option to hide
  Agent Messaging
Agent Messaging Yes with optional to dismiss
  Customizable Events (On Disposition, Call End, Status Change etc.)
Customizable Events (On Disposition, Call End, Status Change etc.) ✔
  Customizable Call Logging based on Skill/Team
Customizable Call Logging based on Skill/Team ✔
  Required Ticket Linking
Required Who / What ✔
  Optionally Hide Notes Field in Wrap
Optionally Hide Notes Field in Wrap ✔
  Multiparty Conference Support
Multiparty Conference Support ✔
  Transfer to a Logged Out User
Transfer to a Logged Out User ✔
  Record All Agent Consults
Record All Agent Consults ✔
  Simple Consult Answer
Simple Consult Answer ✔
  Supervisor Functionality to Monitor, Coach, Barge, and Take Over
Supervisor Functionality to Monitor, Coach, Barge, and Take Over ✔

GET STARTED

Start using the Skybox integrated eXperience today!

STEP 1

Install SiX Agent from the Marketplace

STEP 2

Configure Freshdesk Settings

STEP 3

Activate your and Assign Users Licenses

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