PROFESSIONAL SERVICES

Skybox Communications makes contact centers easy to use and maintain by providing the correct solution and excellent service for your organization by truly understanding your company's vision.

Add lower cost customer service channels. Reduce call volume and improve contact center efficiency.
Improve your contact center performance. Analyze historical and real-time reporting data.
Provide your customers with a smooth experience across all channels. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels.

Implementations

Skybox Communications is a Platnum Certified Implementation Partner of inContact. Our award winning staff will help design the perfect call flow for every situation. With experience in Inbound Call Centers, Personal Connection, Automated Speach Recognition, Auto Attendant, and many more of inContact tools, our Implementation Managers will have answers to your questions.

Training

Whether you're just getting started or need help with a specific topic, Skybox Communications offers a variety of training options to meet your needs including Studio training to help you support you own IVR scripts.

CRM Integration

Leverage customer data in your CRM to assist in call routing and agent handling. When your customer connects, provide all of the account information so your agents can provide informed interactions. Create and Update data in your CRM directly from the incoming call.

Customer Support

Achieve maximum performance and uptime of your applications, including proactive prevention, rapid resolution of problems, and continual optimization. Protect your communications solutions with our award-winning support. Receive professional assistance from our developers, not a support agent. Onsite options available.

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