Skybox Communications is a Platnum Certified Implementation Partner of inContact. Our award winning staff will help design the perfect call flow for every situation. With experience in Inbound Call Centers, Personal Connection, Automated Speach Recognition, Auto Attendant, and many more of inContact tools, our Implementation Managers will have answers to your questions.
Whether you're just getting started or need help with a specific topic, Skybox Communications offers a variety of training options to meet your needs including Studio training to help you support you own IVR scripts.
Leverage customer data in your CRM to assist in call routing and agent handling. When your customer connects, provide all of the account information so your agents can provide informed interactions. Create and Update data in your CRM directly from the incoming call.
Achieve maximum performance and uptime of your applications, including proactive prevention, rapid resolution of problems, and continual optimization. Protect your communications solutions with our award-winning support. Receive professional assistance from our developers, not a support agent. Onsite options available.