Transfer To Agents In Any State

By default, calls cannot be transferred to agents who are logged off or in a state deemed not available to transfer such as in ACW, Outbound call, or in a dialer skill.  With this feature, a script can be written to be called to handle placing the call directly to the agents personal queue.  Currently must be set up by a Skybox Administrator.


Transfer Contact

With this feature enabled, you will now see a Call Agent icon appear in the New tab of SiX next to agents that are logged off.