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PRODUCTS
CXone SiX Agent Interface
CXone SiX for Freshdesk
CXone SiX for ServiceNow
CXone SiX for SalesForce
CXone Advanced Administrator
SkyData SQL Data Access
Professional Recordings
Skybox Agent Experience License Manager
PARTNERS
DOCUMENTATION
SiX Agent
SiX License Console
FreshDesk Configuration Guide
Salesforce Configuration Guide
ServiceNow Configuration Guide
SKYBOX TEAM
CONTACT US
LOGIN
Skybox Agent Experience
Skybox Agent Licence Console
CXone Advanced Admin Console (AAC)
SiX Agent
Logging In And Out
Dispositioning A Contact
Phone
Placing A Call On Hold
Placing A Call On Mute
Masking A Call
Recording A Call
Initiating Outbound Calls
Transferring A Call
Receiving A Consult
Conferencing A Call
Commitments
Receiving A Commitment
Disconnecting A Call
IVR Dial Pad
Accepting A Callback
Voicemail
Playing A Voicemail
Transferring A Voicemail
Callback A Voicemail
Ending A Voicemail
Email
Receiving An Inbound Email
Sending An Outbound Email
Discarding An Email
Parking An Email
Requeue An Email
Transferring An Email
Adding Attachments
Using Quick Replies
Chat
Participating In A Chat
Discarding A Chat
Transferring A Chat
Using Quick Replies
Work Item
Receiving A Work Item
Ending A Work Item
Transferring A Work Item
Placing A Work Item On Hold
WFM
Daily Schedule
Display WFM Application
Settings
A/V Notifications Screen
Softphone Settings Screen
Feedback Screen
Settings Screen
Release Notes
Special Features
Adding Custom Buttons
Using Ionic Icons With Indicators
OnDisposition For Incoming Contacts
OnAnswer For Voicemail Contacts
Transfer Contacts To Agents In Any State
Disable Agent Consult
Auto Connect Agent Leg
Disable Hold Prompt
Configure Off Hours Skill Transfer
Auto Accept Agent Consult
Email Contact View Mode
Quick Reply Substitution Variables
Working With Skybox Suppport
License Agreement
Privacy Policy
SMS Privacy Policy
SMS Terms and Conditions
Placing Work Item On Hold
View Image
1
Click HOLD
This will place the
Work Item
in a holding state in order to make an outbound call or email.
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