- SiX Agent
- Phone
- Voicemail
- Chat
- Work Item
- WFM
- Settings
- Special Features
- Adding Custom Buttons
- Using Ionic Icons With Indicators
- OnDisposition For Incoming Contacts
- OnAnswer For Voicemail Contacts
- Transfer Contacts To Agents In Any State
- Disable Agent Consult
- Auto Connect Agent Leg
- Disable Hold Prompt
- Configure Off Hours Skill Transfer
- Auto Accept Agent Consult
- Email Contact View Mode
- Quick Reply Substitution Variables
- Release Notes
- License Agreement
- Working With Skybox Suppport
- Privacy Policy
IVR Dial Pad
The IVR dial pad is for when you need to input keypad tones on a call, such as when going through a phone menu. The IVR dial pad cannot be used to dial a call, it is purely for entering keypad tones during a call.
1
Click DTMF
2