- SiX License Console
- Register for 5 Free Licenses
- Log In Options
- Managing Licenses
- Modifying License Count
- Configuration
- Screen Pops
- Enable Agent Consult
- Enable Pop On Initialize
- Enable Hold Alert
- Hidden Unavailable States
- Enable Who/What
- Default Who/What
- Override Who/What
- History Minutes
- Disposition Rules
- Comment Templates
- CRM Object Maps
- Disposition Tag Maps
- CRM Driven Authentication
- Accepted Domains
- CRM Orgs
- Off Hours Skills
- No Agent Skills
- Email Skills
- Offline Transfers
- Log Refusals
- Log Local Timezone
- Event Actions
Accepted Domains
Accepted Domains is a comma delimited set of domains or partial domains that SiX is allowed to communicate with. An asterisk (*) is not required to designate a wildcard as SiX will check if the domain or partial domain contains a value in the list. This helps lock down the agent from sending and receiving events on certain domains. By default, SiX can communicate with the following:
service-now.com
localhost
force.com
salesforce.com