SNOW Quick Start Guide

Here are the steps to quickly get you up and running with SiX, the Skybox integrated eXperience embedded agent.

1

Install Skybox CXone CTI from ServiceNow Store

Search for the Skybox CXone CTI application in the ServiceNow store.

2

Assign ServiceNow Roles

Non admin users in ServiceNow will need to be assigned the appropriate roles to use this application.

  • sn_openframe_user - This gives access to OpenFrame to open communication between ServiceNow and the SiX interface.

  • x_skte_incontactci.user - This gives access to the Skybox CXone CTI application.

3

Register Your CXone Business Unit

Register your CXone Business Unit to activate the SiX License Manager.

Get Your 5 Free Licenses

4

Determine Your Screenpop

Although screen pops are not a required action, Skybox can configure a basic screen pop of the Contact or User record based on the ANI lookup.  Most likely you will want something more customized to your company and flow.  There are a couple of options and both involve working with your Studio scripts.  Skybox Communications can also be contracted to help with more involved integrations.

TOP