Change Default History Time
The change the default history look up time from 5 minutes from the start of the call, contact Skybox Communications to modify your configuration.
Add New Task For Linking
To add the ability to link a new Task in the SiX Agent that is not Incidents, Cases, or Requests, contact Skybox Communications to modify your configuration.
You will need to have the following information related to the new Task available.
Label - The Label in the table properties
Contact Column - The column name related to the contact
Contact Table - The contact table name related to the Contact Column
For example the Case Task would have the following information:
Label - Case
Contact Column - contact
Contact Table - customer_contact