Set Up Access And Roles

1

Assign Roles

Non admin users in ServiceNow will need to be assigned the appropriate roles to use this application.

  • sn_openframe_user - This gives access to OpenFrame to open communication between ServiceNow and the SiX interface.

  • x_skte_CXOnecti.user - This gives access to the Skybox CXOne CTI application.

2

Re-sign In To ServiceNow

When the user logs in, they should see the OpenFrame Phone icon on the top ServiceNow status bar by the username.

3

Click On Phone Icon To Launch SiX

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