Set Up Access And Roles


Assign Roles

Non admin users in ServiceNow will need to be assigned the appropriate roles to use this application.

  • sn_openframe_user - This gives access to OpenFrame to open communication between ServiceNow and the SiX interface.

  • x_skte_incontactci.user - This gives access to the Skybox CXone CTI application.


Re-sign In To ServiceNow

When the user logs in, they should see the OpenFrame Phone icon on the top ServiceNow status bar by the username.


Click On Phone Icon To Launch SiX