Consulting
Our team can work with you to develop a strategic plan for your organization's growth. We can analyze market trends, assess competition, and create a roadmap for achieving your objectives and choosing the correct technology that will work best for you.
Implementations
Skybox Communications is a Platinum Certified Implementation Partner of CXone. Our award winning staff will help design the perfect call flow for every situation. With experience in Inbound Call Centers, Personal Connection, Automated Speech Recognition, Auto Attendant, and many more of CXone tools, our Implementation Managers will have answers to your questions.
Training and Development
We offer training programs and workshops that can enhance the skills of your team members, empowering them to excel in their roles and contribute to your organization's success.
CRM Integration
Leverage customer data in your CRM to assist in call routing and agent handling. When your customer connects, provide all of the account information so your agents can provide informed interactions. Create and Update data in your CRM directly from the incoming call.
Customer Support
Our team is ready to provide ongoing support to ensure the long-term success of the project. Whether it's troubleshooting issues, making improvements, or adapting to changing needs, we are here to assist.