Setting Up API Access - CXOne Central Users Only

The Skybox integrated eXperience (SiX), is a based on CXOne's public API layer.  For the older version of CXOne Central, in order to use this product, API Access needs to be set up in the Contact Center.  For the CXOne UserHub, this step is not necessary, move on to the next step Starting a Trial License.

1

Create A New API Application

Log in to the Contact Center and navigate to API Applications and click Create New button.

ACD -> ACD Configuration -> API Applications -> Create New

2

Enter Properties For New API Application

Application Type: Register Internal Application
Vendor Name: Skybox
Application Name: SiX_12345 ( Use customer’s BU rather than 12345 )
API Scope: Select all
Authorized Callback URLs: Leave blank

3

Click Create API Application

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