Who We Are

The Skybox Communications Team brings a broad range of industry leadership experience. Our diverse backgrounds, business insight, and passion for excellence ensure our focus on building a world-class company.

The team at Skybox Communications has over 25 years of experience implementing and supporting call center solutions. Skybox Communications was created by the award winning technical team at one of inContact’s most integrated customers. Our company is committed to providing cost effective and timely solutions for new and existing contact centers.

We are:

  • Certified
    • inContact- inContact has certified our team to implement some of the more challenging components of the inContact platform, including Personal Connection and Proactive XS.
    • Salesforce -Certified Developers that have expertise in leveraging the Salesforce APIs to create tightly integrated solutions.
    • RingCentral - Certified RingCentral Communications Experts. (RCCE)
  • Technical
    • We have created solutions that leverage the inContact API for both contact interaction and data extraction.

Skybox is the perfect partner for companies looking to implement a solid solution, no matter the size or technical complexity.

Backed by our vast call center and industry experience, our staff and inContact Certified Consultants deliver innovative, industry-leading support and services solutions that result in increased customer satisfaction and retention, as well as reduced cost.

More than configuration, Skybox partners with your organization to successfully realize your company’s customer service vision, goals, and objectives for all types of implementations.

OUR PARTNERS IN SUCCESS



Customer Testimonials

Skybox has allowed us to shorten our inContact scripting development cycles by more than 60% without any compromise in quality of work. In fact, quality and reliability have increased. It has been a very positive experience to work with such a knowledgeable team of professional people. Super responsive and dependable across the board, A+!

-Chris R. --

When we first met Skybox, we were very skeptical after struggling to get our dialer to perform to the level we needed it to. Johnny and Chester's organization, ability to translate our operational needs into technical processes and fast turnaround times on our requests revolutionized our day to day lives. We were able to focus on meaningful projects instead of constant troubleshooting and, truly understand how we can leverage inContact to support our engagement model. Simply put, we don't know where we'd be without Skybox!

-Pamela M. --

Skybox Communications specializes in providing excellence to call center implementations and consultation services. Our team is a group of experienced professionals who work in an agile environment in order to be responsive to our clients' needs. Our goal is to bring your company's vision to life by creating a call center experience that adds significant value to your business.