Services

Skybox Communications makes contact centers easy to use and maintain by providing the correct solution and excellent service for your organization by truly understanding your company's vision.

  1. Add lower cost customer service channels. Reduce call volume and improve contact center efficiency.
  2. Improve your contact center performance. Analyze historical and real-time reporting data.
  3. Provide your customers with a smooth experience across all channels. Now you can personalize your customers’ experiences by sharing details like customer history and screen pop data across contact channels.
  • Professional Service Receive professional assistance from our developers, not a support agent. Onsite options available.
  • Agent Scripting Guide your agents interactions with customers by helping them overcome objections and interact with local databases.
  • CRM Integration Leverage customer data in your CRM to assist in call routing and agent handling.
  • IVR Names Agent Routing Route customers to their identified account manager whether they are logged in to the system or not.
  • Screen Pops When your customer connects, provide all of the account information so your agents can provide informed interactions.
  • Interactive Voice Routing Route your calls with skills based routing to make sure that each call is handled by the most appropriate agent.
  • AutoAttendant Route calls to users that are not users of inContact. Dial by extension and leave a voicemail that is delivered via email to the recipient.
  • Web Service Enhancements Allow your customers to interact with your existing web services to make payments, check order statuses, or anything else you want to allow your customers to do through your IVR.
  • Auto Outbound Dialer Increase agent productivity by automatically dialing through lists, all while keeping your agents available for important inbound voice calls.
  • Automated Speech Recognition Let your customers navigate your system by telling you what type of assistance they need, anywhere they want to dictate their decisions.
  • Customer Support Achieve maximum performance and uptime of your applications, including proactive prevention, rapid resolution of problems, and continual optimization. Protect your communications solutions with our award-winning support.
  • Training Whether you're just getting started or need help with a specific topic, Skybox Communications offers a variety of training options to meet your needs.

OUR PARTNERS IN SUCCESS



Customer Testimonials

Skybox has allowed us to shorten our inContact scripting development cycles by more than 60% without any compromise in quality of work. In fact, quality and reliability have increased. It has been a very positive experience to work with such a knowledgeable team of professional people. Super responsive and dependable across the board, A+!

-Chris R. --

When we first met Skybox, we were very skeptical after struggling to get our dialer to perform to the level we needed it to. Johnny and Chester's organization, ability to translate our operational needs into technical processes and fast turnaround times on our requests revolutionized our day to day lives. We were able to focus on meaningful projects instead of constant troubleshooting and, truly understand how we can leverage inContact to support our engagement model. Simply put, we don't know where we'd be without Skybox!

-Pamela M. --

Skybox Communications specializes in providing excellence to call center implementations and consultation services. Our team is a group of experienced professionals who work in an agile environment in order to be responsive to our clients' needs. Our goal is to bring your company's vision to life by creating a call center experience that adds significant value to your business.